Shipping Policy
1. Processing Time
Orders are processed and shipped within 1-2 business days of receipt, excluding weekends and holidays.
2. Shipping Rates
Shipping is FREE for all orders above Rs. 799. For orders below that amount, we charge a flat Rs. 48 shipping fee.
3. Shipping Providers
We primarily use the best courier partners for all shipments.
4. Delivery Schedule
Our courier partners deliver shipments from Monday through Saturday, between 9am and 7pm. Working days exclude public holidays and Sundays. Delivery time is 5-7 days subject to factors beyond our control, including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number.
6. Address Accuracy
Please ensure your shipping address is correct and complete. We are not responsible for orders shipped to incorrectly provided addresses.
7. Order Modifications/Cancellations
Contact us immediately after placing your order if you need to make any changes. We cannot guarantee modifications or cancellations once an order has been processed.
8. Contact Us
If you have any questions about our shipping policy, please contact us at order@thelightingale.com.